Shipping & Delivery Policy
Welcome to MARIA HOMES.
MARIA HOMES is a brand owned and operated by AK Prime Company for Trading. Throughout this Shipping & Delivery Policy, the terms "we", "our", and "us" refer to MARIA HOMES and AK Prime Company for Trading.
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.mariahomesa.com.
Our goal is to provide a smooth, reliable, and convenient delivery experience for customers throughout the Kingdom of Saudi Arabia.
1. Delivery Coverage
MARIA HOMES provides delivery services across all cities and regions of the Kingdom of Saudi Arabia.
Delivery availability and estimated delivery times may vary depending on:
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Customer location
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Product availability
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Product size and category
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Transportation requirements
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Delivery partner schedules
2. Order Processing Time
Orders are processed after successful payment confirmation or order confirmation for eligible Cash on Delivery orders.
Processing time may vary depending on:
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Product availability
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Order size
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Furniture category
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Warehouse handling requirements
Customers will receive order updates through the contact details provided during checkout.
3. Delivery Timeframes
Delivery times depend on the product type and delivery location.
Estimated delivery:
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1–3 working days for eligible products and locations.
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Some furniture and large items may require additional time due to size, handling, and transportation arrangements.
Delivery dates provided are estimates and may vary due to circumstances outside our control.
4. Free Delivery Policy
MARIA HOMES offers free delivery on eligible orders.
Free delivery eligibility may depend on:
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Minimum order value
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Product category
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Customer location
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Current promotions or offers
Orders that do not meet free delivery requirements may be subject to applicable shipping charges, which will be displayed during checkout or communicated before delivery.
5. Large Furniture and Bulky Items Delivery
Furniture items such as:
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Sofas
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Dining tables
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Wardrobes
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Recliners
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Cabinets
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Large storage units
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Other bulky furniture products
may require special handling and transportation arrangements.
For large items:
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Delivery may require scheduling.
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Delivery time may vary depending on location and product size.
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Customers may be contacted before delivery to arrange suitable timing.
6. Delivery Partners
To provide reliable delivery services, MARIA HOMES works with trusted logistics partners, including:
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Aramex
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SHIPA
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Starlink
We may use additional delivery providers when required to improve service availability and delivery efficiency.
7. Delivery Process
Customers are responsible for providing:
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Correct name
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Active phone number
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Complete delivery address
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Accurate location details
Our delivery team or delivery partners may contact customers before delivery.
Customers should ensure that someone is available to receive the order at the scheduled delivery time.
8. Delivery Inside Home
Delivery service may depend on:
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Product size
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Location accessibility
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Building conditions
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Delivery partner capabilities
Customers should ensure that:
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Entry paths are suitable for furniture movement.
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Elevators, stairs, and access areas are available where required.
Additional services such as installation or assembly are not included unless specifically mentioned on the product page or order confirmation.
9. Furniture Assembly
MARIA HOMES does not provide furniture assembly service unless specifically stated.
Customers are responsible for assembly when assembly service is not included with the product.
Customers should carefully follow product instructions or arrange professional assembly if required.
10. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
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Weather conditions
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Traffic restrictions
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Logistics issues
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Public holidays
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Delivery partner delays
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Incorrect customer information
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Circumstances beyond our control
MARIA HOMES will make reasonable efforts to keep customers informed about significant delivery updates.
11. Failed Delivery Attempts
Customers must ensure availability to receive their orders.
If delivery cannot be completed due to:
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Customer unavailable
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Incorrect address
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Incorrect contact information
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Customer refusal without valid reason
additional delivery attempts or rescheduling charges may apply.
For repeated failed deliveries or refused Cash on Delivery orders, MARIA HOMES reserves the right to restrict future COD availability.
12. Product Inspection Upon Delivery
Customers are encouraged to inspect their order carefully upon delivery.
Any visible issues, including:
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Damaged products
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Missing parts
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Incorrect items received
must be reported within 24 hours of delivery.
Customers should provide:
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Order number
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Product details
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Photos or videos showing the issue
This helps us review and resolve delivery-related concerns quickly.
13. Damaged or Incorrect Deliveries
If you receive a damaged or incorrect product, please contact our customer support team within 24 hours.
Our team will review the case and provide the appropriate solution according to our Return, Exchange & Refund Policy.
14. Address Changes
Customers should verify delivery information before confirming their order.
Requests to change the delivery address after shipment may not always be possible and may result in additional charges or delays.
15. Contact Information
For any questions regarding shipping and delivery, please contact us:
MARIA HOMES
A brand owned and operated by AK Prime Company for Trading
Website: www.mariahomesa.com
Email: info@mariahomesa.com
Phone & WhatsApp: +966 59 367 7900
Location: Al Mashael, Riyadh, Kingdom of Saudi Arabia
Business Hours:
Saturday – Thursday: 11:00 AM – 7:00 PM
Friday: Closed
Thank you for choosing MARIA HOMES. We are committed to providing reliable delivery services and ensuring your furniture reaches you safely and conveniently.