FAQs
Frequently Asked Questions (FAQs)
Welcome to the MARIA HOMES FAQ section.
Here you will find answers to common questions about our products, orders, payments, delivery, returns, and customer support.
If you cannot find the answer you are looking for, please contact our support team.
1. What is MARIA HOMES?
MARIA HOMES is a modern furniture and home décor brand owned and operated by AK Prime Company for Trading.
We provide a wide range of furniture and home décor products designed to help customers create comfortable, stylish, and functional living spaces.
2. Where does MARIA HOMES deliver?
We deliver across all cities and regions of the Kingdom of Saudi Arabia.
Delivery availability and timing may vary depending on the product type and customer location.
3. How long does delivery take?
Delivery time depends on:
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Product availability
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Customer location
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Product size and category
Most eligible orders are delivered within approximately 1–3 working days, while some large furniture items may require additional time due to handling and transportation requirements.
4. Is delivery free?
Yes, MARIA HOMES provides free delivery on eligible orders.
Free delivery eligibility depends on:
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Order value
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Product category
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Customer location
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Current promotions
Applicable shipping charges, if any, will be shown during checkout.
5. What payment methods do you accept?
We accept secure payment methods including:
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Mada
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Visa
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Mastercard
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American Express
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Tabby
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Tamara
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Cash on Delivery (where available)
6. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery may be available for eligible orders and locations.
Customers must provide accurate information and accept confirmed COD orders.
Repeated refusal of COD deliveries may result in COD restrictions.
7. Can I change or cancel my order?
Order cancellation requests are accepted before shipment only.
Once an order has been shipped, cancellation may not be possible.
Please contact our support team as soon as possible if you need assistance.
8. How can I track my order?
Once your order is processed and shipped, you will receive available order updates through your provided contact information.
You may also contact our customer support team for order assistance.
9. Do you deliver large furniture items?
Yes, we deliver large furniture items including:
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Sofas
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Dining tables
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Recliners
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Cabinets
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Wardrobes
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Other bulky furniture
Large items may require special handling and scheduled delivery.
10. Do you provide furniture assembly service?
Currently, MARIA HOMES does not provide assembly service unless it is specifically mentioned on the product page or order confirmation.
Customers are responsible for assembly when assembly service is not included.
11. Can I return a product?
Yes, eligible products can be returned within 7 days from delivery according to our Return, Exchange & Refund Policy.
Products must meet return conditions, including being unused and in original condition.
12. What products cannot be returned?
Products may not be eligible for return if they are:
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Used
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Damaged by customers
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Missing original packaging or parts
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Customized products (if available)
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Clearance or special offer products where stated
13. What if I receive a damaged or wrong product?
Please contact MARIA HOMES within 24 hours of delivery.
Please provide:
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Order number
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Product details
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Photos or videos showing the issue
Our team will review the case and provide an appropriate solution.
14. How long does a refund take?
Approved refunds are processed within:
5–7 working days
Actual timing may vary depending on the payment provider.
15. Can I exchange a product?
Exchange requests are handled case by case.
Approval depends on:
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Product condition
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Product availability
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Reason for exchange
16. Are product colors exactly the same as shown online?
Product colors may vary slightly due to:
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Screen settings
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Lighting conditions
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Photography effects
Natural materials may also have slight variations in texture and pattern.
17. Do you sell furniture only?
No. MARIA HOMES offers both:
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Modern furniture
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Home décor products
Our collections include furniture and decorative solutions for different lifestyles.
18. Where is MARIA HOMES located?
MARIA HOMES operates from:
Al Mashael, Riyadh, Kingdom of Saudi Arabia
19. How can I contact customer support?
You can contact us through:
Email:
info@mariahomesa.com
Phone & WhatsApp:
+966 59 367 7900
20. What are your customer service hours?
Customer support hours:
Saturday – Thursday:
11:00 AM – 7:00 PM
Friday:
Closed
21. Do prices include VAT?
Applicable VAT is applied according to the regulations of the Kingdom of Saudi Arabia and displayed during checkout where applicable.
22. Are my payment details secure?
Yes. Payments are processed through secure payment providers.
MARIA HOMES does not store complete payment card information.
23. Can I order without creating an account?
Customers can place orders according to the available checkout options on our website.
Creating an account may help customers manage orders and view order history.
24. Do you sell throughout Saudi Arabia?
Yes, MARIA HOMES delivers to customers across the Kingdom of Saudi Arabia.
25. What should I do if my delivery address is incorrect?
Please contact us immediately if you notice an incorrect address.
Changes after shipment may not always be possible and may cause delays or additional charges.
26. How do I contact MARIA HOMES for other questions?
For any additional questions, please contact our support team:
Email: info@mariahomesa.com
WhatsApp: +966 59 367 7900
We will be happy to assist you.
Thank you for choosing MARIA HOMES.